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Posts Tagged ‘EV’

how to resolve EV outlook add-in Error MSG: This version of the enterprise vault Outlook add-in is not compatible with the installed version of microsoft outlook

If u encounter with this error msg : ”

this version of the Enterprise Vault Outlook add-in is not compatible with the installed version of microsoft outlook.

contact your help Desk for details of how to resolve this issue.”

Do this folowing steps:

1)close outlook
2)open “regedit” (start->run->”regedit”->ok)

3) HKEY_CLASSES_ROOT\Outlook.Application

u should have 2 keys under:
HKEY_CLASSES_ROOT\Outlook.Application\CLSID
and
HKEY_CLASSES_ROOT\Outlook.Application\CurVer

if one of the keys not exist.
go to another computer that have no problem with EV outlook add in . and “Export” the missing key.
now, open it in your computer.

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Enterprise Vault addon Icons Disappeared in Outlook (ResetEVClient.exe)

24/03/2011 13 comments

Hi,

One of my users sayed to me that the EV icons disappeared,

So I closed all outlook processes and  Run The ResetEVClient.exe Tool (C:\Program Files\Enterprise Vault\EVClient\ResetEVClient.exe)

The Icons was shown after opening the outlook again

Yair