Archive for the ‘Outlook 2010’ Category

how to resolve EV outlook add-in Error MSG: This version of the enterprise vault Outlook add-in is not compatible with the installed version of microsoft outlook

If u encounter with this error msg : ”

this version of the Enterprise Vault Outlook add-in is not compatible with the installed version of microsoft outlook.

contact your help Desk for details of how to resolve this issue.”

Do this folowing steps:

1)close outlook
2)open “regedit” (start->run->”regedit”->ok)

3) HKEY_CLASSES_ROOT\Outlook.Application

u should have 2 keys under:

if one of the keys not exist.
go to another computer that have no problem with EV outlook add in . and “Export” the missing key.
now, open it in your computer.


Where is the delegate tab in Outlook 2010 ?

18/04/2011 1 comment

Hi, in office 2003 the delegate tab was under tools -> option

well, now they move it under the info section under the file tab

Thats it,


Categories: Office 2010, Outlook 2010

Enterprise Vault addon Icons Disappeared in Outlook (ResetEVClient.exe)

24/03/2011 13 comments


One of my users sayed to me that the EV icons disappeared,

So I closed all outlook processes and  Run The ResetEVClient.exe Tool (C:\Program Files\Enterprise Vault\EVClient\ResetEVClient.exe)

The Icons was shown after opening the outlook again