Enterprise Vault addon Icons Disappeared in Outlook (ResetEVClient.exe)

Hi,

One of my users sayed to me that the EV icons disappeared,

So I closed all outlook processes and  Run The ResetEVClient.exe Tool (C:\Program Files\Enterprise Vault\EVClient\ResetEVClient.exe)

The Icons was shown after opening the outlook again

Yair

Where Is My Emails (ipm_subtree)????

Hello,

Have you ever tryed to drag your emails from the inbox to the Mailbox (Mistakenly)????

if you do so, the only way to find your emails  is to go to Tools -> Find -> Advanced Find

At the top of the Advanced Find window, change Look for to Any type of Outlook item

 Then click the Browse button and select the top level of the mailbox. On the Advanced tab,
click the Field drop-down and under All Mail Fields, choose In Folder

In the Value box, enter “ipm_subtree” without the quotes and click Add to List

now you can see the entire mailbox for items in the folder “ipm_subtree”.